BESTWE wholesaler support policy
We provide the following services to each of BESTWE’s wholesaler customers:

Improve customers’ local sales performance:
1. Provide local small distributor information for free.
2. Provide a large amount of local terminal buyer purchasing information for free;

Improve customer local visibility:
1. Provide free promotional materials according to customer needs, such as: roll-up banners, posters, banners, flyers, and brochures.
2. Assist customers to customize uniform clothing and large customer brand parasols.
3. Invite customers to participate in local large-scale industry exhibitions.

When you need to purchase in bulk or customize products in bulk, you can apply for free samples and free product customization services from us.

You only need to pay the upfront sample customization fee. When you confirm the product and place the order, we will fully refund all the upfront sample fee/customization fee.

1. On-site survey and demand analysis: Send a professional team to the African customer location to conduct on-site surveys to understand the customer’s electricity needs, local climate conditions and electricity usage habits in order to tailor suitable solar solutions.

2. Customer education and training: Introduce the working principle, advantages and scope of application of solar energy systems to customers, help customers understand the potential value of solar energy systems, and provide training on system use and maintenance.

3. Solution design and customization: Tailor-made solar system solutions for customers based on their actual needs and on-site conditions, including component selection, layout design, battery capacity planning, etc.

4. Technical support and consultation: Provide customers with technical consultation and support on solar energy systems, answer customer questions, and ensure that customers have a clear understanding of solar energy systems.

5. Product display and demonstration: Show the company’s products and solutions to customers, and help customers better understand product performance and application scenarios through technical demonstrations and case sharing.

6. Partnership establishment: Establish contact with local partners, government departments or NGOs to jointly explore cooperation opportunities and promote the development of the local solar market.

1. Product selection and customization: Based on customer needs and project requirements, we provide suitable off-grid solar product selections, including solar panels, inverters, batteries, etc., to meet customers’ specific needs.

2. Technical support and consultation: Provide technical consultation and support, answer customers’ questions about off-grid solar systems, and help customers understand technical specifications, performance parameters, and system design requirements.

3. Order processing and confirmation: Assist customers to complete the order processing process, including confirming product specifications, quantity, price, delivery method, etc., and ensuring the accuracy and completeness of order information.

4. Logistics and transportation arrangements: Cooperate with logistics partners to arrange the transportation and distribution of products to ensure that products arrive at the destination designated by the customer on time.

5. Payment and settlement: Provide flexible payment methods, accept wire transfer, credit card and other payment methods according to customer requirements, and ensure the security and transparency of the payment and settlement process.

1. Installation guidance: Provide remote or on-site installation guidance to help customers install off-grid solar systems correctly and ensure that the system can operate normally.

2. Equipment maintenance and troubleshooting: During the operation of the system, if the customer encounters equipment failure or other problems, we will provide technical support and maintenance services to solve the problem as soon as possible and restore the normal operation of the system.

3. Remote monitoring and maintenance: Through the remote monitoring system, we can monitor the performance of the customer’s off-grid solar system in real time, discover and solve potential problems in a timely manner, and ensure the stable operation of the system.

4. After-sales training: Provide customers with training on the use, maintenance and management of off-grid solar systems to help customers better understand the key points of system operation and maintenance.

5. Parts supply: If customers need to replace parts of the off-grid solar system or increase system capacity, we will provide corresponding parts supply and technical support.

6. After-sales consultation and support: Provide customers with after-sales consultation and support services, answer their questions about system operation, maintenance and upgrades, and ensure that customers have a clear understanding of off-grid solar systems.

In order to enhance our market competitiveness, BESTWE offers all products at a price 10% to 20% lower compared to our competitors while maintaining the same configuration and quality. We firmly believe that by providing cost-effective solutions, our customers will gain a stronger foothold in the market, fostering mutual growth and development between both parties.